At Roobet, your privacy is more than a legal obligation — it is a commitment we take seriously. Find out exactly how we manage, protect, and respect the personal data of every Malaysian member.
The core principles that shape how Roobet manages every member's privacy
Roobet only collects personal data that is strictly necessary to provide our services. We do not collect irrelevant information and never request more than what is needed to process your account or transactions.
Minimisation PrincipleAll personal data and financial transactions on Roobet are protected by 256-bit SSL encryption — the same standard used by Malaysia's leading banking institutions such as Maybank and CIMB. Your data cannot be read by any unauthorised party.
SSL 256-bitRoobet has never and will never sell, rent, or disclose members' personal data to advertisers, marketing companies, or any third party for commercial purposes without your explicit prior consent.
No Data SalesAs a Roobet member, you have the full right to access, correct, download, or request deletion of your personal data at any time. Requests will be processed within 14 business days of receipt.
Full User RightsRoobet operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). All our data collection, processing, and storage practices are regularly audited to ensure ongoing adherence to local legislation.
PDPA 2010 CompliantYou may opt out of marketing communications from Roobet at any time – including promotional emails, SMS notifications, and in-app push notifications. This choice does not affect essential service communications related to your account.
Communication ControlsImportant Reminder: By using the Roobet platform, you agree to the terms of this Privacy Policy. Please read this document carefully. If you disagree with any part of it, please stop using our platform and contact the Roobet support team for assistance with account closure.
This Privacy Policy ("Policy") describes how Roobet ("we", "the Roobet platform", or "Roobet") collects, uses, stores, and protects personal information provided by users ("you", "member", or "player") when using the website roobet-jit.net and all related services, including the Roobet mobile app.
This policy applies to all registered Roobet members in Malaysia and covers all your interactions with our platform – from the account registration process, gambling activities (live casino, baccarat, blackjack, Malaysia Super League football Sports Betting, badminton, cricket, and e-sports), financial transactions (via Touch 'n Go eWallet, GrabPay, DuitNow, FPX Maybank2u, CIMB Clicks, Boost, and ShopeePay), customer support usage, through to participation in Roobet's promotional and VIP programmes.
Roobet is committed to complying with Malaysia's Personal Data Protection Act 2010 (PDPA) and all applicable data protection laws and regulations in Malaysia. In the event of any conflict between this Policy and the requirements of applicable Malaysian law, the legal requirements shall take precedence.
This Roobet Privacy Policy was last updated on January 2026 and supersedes all previous versions. We encourage you to review this Policy periodically, as Roobet reserves the right to amend or update its contents from time to time.
Roobet only collects data that is strictly necessary to deliver our platform services safely and effectively. The data we collect falls into several main categories:
Roobet uses the personal data collected solely for the following purposes. We will not use your data for any other purpose without first obtaining your consent:
⚠️ Roobet never uses your personal data to make automated decisions that materially affect you without human oversight, or to build psychological profiles for the purpose of manipulating your betting behaviour.
Roobet takes data sharing decisions extremely seriously. As a matter of principle, we does not sell, rent, or disclose your personal data to third parties for their own commercial purposes. However, there are limited situations where data sharing is necessary:
Roobet works with carefully selected third-party service providers to support our platform's operations. These include live casino game providers (such as Evolution Gaming and Pragmatic Play Live), payment processors for Touch 'n Go eWallet, GrabPay, and FPX, as well as cloud service providers that store our data. All providers are contractually bound to protect your data to the same or higher standards as this Roobet Privacy Policy.
Roobet may be required to disclose your personal data to Malaysian authorities (such as the police, courts, or regulatory bodies) when mandated by law or a valid court order. Where permitted by law, Roobet will notify you when this occurs.
In cases where there is reasonable suspicion of fraud, money laundering, or other criminal activity, Roobet reserves the right to share relevant information with the responsible authorities without prior notice to you, in accordance with our legal obligations.
We never share your data with third-party advertising companies, data brokers, or analytics firms without anonymisation, nor with any entity operating outside Malaysia without data protection guarantees equivalent to PDPA 2010.
The security of your personal data is Roobet's highest technical and operational priority. We continuously invest in security infrastructure to ensure your information remains protected against cyber threats.
The technical security measures we employ on the Roobet platform:
While no security system is completely impenetrable, Roobet employs the highest available security standards. In the event of a data breach affecting your personal information, we will notify you and the relevant authorities within 72 hours of becoming aware of the incident.
The Roobet platform uses cookies and similar tracking technologies to enhance your user experience and ensure the platform functions properly. Cookies are small text files stored on your device when you visit the Roobet website.
You can manage cookie settings through your web browser's preferences. However, disabling essential cookies may affect the functionality of the Roobet platform. For detailed guidance on managing cookies in Chrome, Firefox, or Safari, please refer to your respective browser's help documentation.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you as a Roobet player have the following rights regarding your personal data. Roobet fully respects and facilitates the exercise of all these rights:
You have the right to request a copy of all personal data Roobet holds about you. Requests will be processed within 14 business days and provided in a digitally readable format.
If the data we hold about you is inaccurate or out of date, you have the right to request an immediate correction. Contact Roobet support or update your details directly through your account settings.
You may request the deletion of your personal data from Roobet's systems. However, certain data may need to be retained for a specified period to fulfil legal obligations, such as financial record-keeping requirements under Malaysian law.
You have the right to object to Roobet processing your data for direct marketing purposes at any time. This objection will take effect immediately and will not affect your account status.
You may request that Roobet provide your personal data in a structured, machine-readable format (such as JSON or CSV) for transfer to another service provider of your choice.
In certain circumstances, you may request that Roobet restrict how we process your data — for example, while we verify its accuracy or consider your objection to processing.
To exercise any of the above rights, send your request to support@roobet-jit.net with the subject line "PDPA Privacy Rights Request", along with your full name and Roobet account number. We will verify your identity before processing any data request.
Roobet does not retain your personal data longer than necessary. Our retention schedule is as follows:
Once the relevant retention period has expired, your data will be securely deleted from all Roobet systems or fully anonymised so that it can no longer be linked back to you.
The Roobet platform is restricted to individuals aged 18 and above fully and without exception. We do not knowingly collect or process the personal data of anyone under the age of 18.
If we become aware that we have collected personal data from someone under the age of 18, we will take immediate steps to delete that data from all our systems and close the account in question. Parents or guardians who believe their minor child has registered a Roobet account are advised to contact us immediately at support@roobet-jit.net.
⚠️ If you suspect that someone under the age of 18 is using the Roobet platform, please contact our support team immediately. We will investigate and take appropriate action within 24 hours.
Roobet has appointed an internal Data Protection Officer responsible for ensuring compliance with this Privacy Policy and Malaysia's PDPA 2010. If you have any questions, concerns, or complaints regarding your data privacy on the Roobet platform, you may reach us through the following channels:
We encourage you to contact Roobet first before filing any formal complaint with authorities such as the Department of Personal Data Protection (JPDP) Malaysia. In most cases, we are able to resolve privacy concerns quickly and satisfactorily through our direct communication channels.
If you are not satisfied with Roobet's response to your privacy request after our internal process has concluded, you have the right to lodge a complaint with Department of Personal Data Protection (JPDP) Malaysia which is the regulatory body responsible for enforcing PDPA 2010.
Also read other important documents that complement this Privacy Policy
Rules governing the use of the Roobet platform, including account policies, bonuses, games, and dispute resolution.
Read TermsSelf-exclusion tools, responsible gambling guides, and support resources for Malaysian players.
Learn MoreGet to know Roobet better – our history, vision, mission, and commitment to Malaysian players.
Get to Know RoobetCreate your Roobet account today with the confidence that your privacy and personal data are protected to the highest security standards. Experience a fully trusted online casino Malaysia.
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