At Roobet, we believe that the enjoyment of online casino games, baccarat, blackjack, or Sports Betting should always come with responsibility. We provide tools, guidance, and support to help every player in Malaysia stay in control and enjoy a healthy gambling experience.
At Roobet, responsible gambling is not just a slogan or a small button tucked away in a corner of the website. It is a core value embedded in every aspect of our platform — from how we design the user interface and communicate with members, to the self-control tools we provide. We recognise that gambling can become a problem for some individuals, which is why we are always by the side of our Malaysian players to help them stay in control.
All these tools are available free of charge in your Roobet account — activate them at any time
Set the maximum amount you can deposit into your Roobet account within a given time period. Once the limit is reached, Roobet's system will automatically decline further deposits until the next period begins. Reductions to your limit take effect immediately; increases require a 48-hour waiting period.
Takes Effect ImmediatelyCap the maximum net amount you can lose within a set time period. Unlike deposit limits, a loss limit accounts for your winnings – so if you're on a winning streak, you can keep playing even if your total deposits are high. This is the smartest way to protect your finances on Roobet.
Financial ProtectionSet a limit on how long you can remain active on the Roobet platform in a single session. As your session approaches the limit, Roobet will send you a reminder. Once the limit is reached, the system will automatically log you out and you will need to log back in to continue playing.
Manage Your Play TimeNeed a short break from Roobet? Activate a self-exclusion period ranging from 24 hours to 6 weeks. During this time, you won't be able to log in to your Roobet account. Your account balance remains safe, however, and will be accessible again once the break ends. This is a good option if you feel you've been playing too frequently lately.
24 Hours to 6 WeeksFor players who need a longer break, Roobet offers self-exclusion periods ranging from 6 months to 5 years, or permanent account closure. During the exclusion period, Roobet's system will block all attempts to log in or register a new account. Any remaining balance can be withdrawn after a 48-hour cooling-off period.
Up to 5 YearsYou can opt out of all marketing communications from Roobet, including bonus emails, promotional notifications, and personalised offers. You can still play on Roobet as normal – you just won't be tempted by bonus offers that might push you to play more than you planned.
No Promotional TemptationsActivating self-control tools on Roobet is straightforward and can be done entirely on your own — no need to contact support. All tools are designed to take effect immediately, because we don't want a complicated process to stand between you and the protection you need.
Remember: lowering a limit or activating an exclusion takes effect immediately. However, increasing a limit or cancelling an exclusion requires a waiting period to ensure your decision was not made in haste.
⚠️ If you feel you need to activate self-exclusion immediately, contact Roobet support directly via live chat – our team will assist you right away, no unnecessary questions asked.
Access the Roobet platform via the website or mobile app. Make sure you are using the correct account – all self-control tools are specific to the account you are logged into.
Click the profile icon in the top-right corner of the Roobet platform, then select "Account Settings" or "Responsible Gambling" from the menu that appears.
You'll see all available Roobet responsible gambling tools – deposit limits, loss limits, session time limits, self-timeout, and self-exclusion. Choose whichever tool best fits your needs right now.
Enter the limit value you want to set — for example, a deposit limit of RM200 per week, or a self-exclusion period of 7 days. Roobet's system will display a confirmation before the limit is enforced.
Confirm your settings and the limit will take effect immediately (for limit reductions) or after the designated waiting period (for limit increases). You will receive a confirmation email from Roobet.
Recognise these signs in yourself or someone you care about – the earlier they're spotted, the easier they are to address.
Using money set aside for rent, bills, food, or daily necessities to gamble on Roobet or any other platform. This is the clearest sign that gambling has gone beyond entertainment.
Continuing to play or adding more deposits after a loss in the hope of winning back what you've lost. This is a dangerous pattern of thinking that typically leads to even greater losses.
Lying to family members or friends about how much time or money you've spent gambling. Feeling the need to hide something is a sign there's a problem that needs to be addressed.
Deciding to stop or cut back on gambling but being unable to follow through. If you find yourself returning to play despite having promised yourself you wouldn't, this is a sign that outside help may be needed.
Gambling begins to interfere with your work performance, family relationships, or daily responsibilities — missing important work meetings, forgetting commitments to your children, or neglecting your own wellbeing to play online casino.
Borrowing from family members, friends, or financial institutions solely to fund gambling. If you find yourself looking for ways to raise money just to make a deposit on Roobet, that is a serious warning sign.
Roobet Note: Identifying one or two of the above signs does not necessarily mean you have a serious gambling problem. However, if you or someone you care about consistently shows three or more signs, we encourage you to speak with the Roobet support team or seek professional help.
Answer the following questions honestly. This is a personal self-help tool – there are no right or wrong answers.
Tick any statements that feel true about your gambling habits over the past 30 days:
All limits can be adjusted in your account settings – decreases apply immediately, increases are delayed by 48 hours
The minimum deposit limit you can set on Roobet – ideal for players who are just getting started with budget control.
Deposit LimitThe minimum self-exclusion break at Roobet is just 24 hours — enough time to step back and reflect clearly on your playing habits.
Self-Exclusion BreakSelf-exclusion can be set for up to 5 years – or choose permanent Roobet account closure with no end date.
Self-ExclusionEvery request to increase a limit on Roobet requires a 48-hour waiting period — enough time to make sure it's a well-considered decision.
Informed DecisionsResponsible gambling starts with keeping the right perspective. At Roobet, we encourage our Malaysian players to treat gambling as a form of entertainment — much like catching an EPL match at a mamak or playing badminton with friends on the weekend. There's a budget for fun, and there's a limit to it.
Before opening a Roobet account or making a deposit, ask yourself: how much can I comfortably spend on entertainment this month? Once you've decided on a figure – say, RM150 for the month – set it as your monthly deposit limit on Roobet. Think of it like a budget for movies or dining out. When that limit is reached, it's done for the month.
Answers to the most frequently asked questions about Roobet's responsible gambling tools and support
If you need support with responsible gambling, we are always here for you
The fastest way to get immediate help. Our team speaks Bahasa Malaysia and is ready to assist you in under 3 minutes.
For enquiries that require further details or supporting documents, please email our responsible gaming team.
Complete answers to all common questions about accounts, payments, games, and self-control tools on the Roobet Malaysia platform.
View FAQRegister your Roobet account today and activate your responsible gambling tools from day one. Enjoy Live Casino, baccarat, blackjack, and Sports Betting on the Malaysia Super League with complete peace of mind – because Roobet is with you every step of the way.
⚠️ 18+ only · Gamble responsibly · Subject to Terms & Conditions